Delete Your Account

Ronjac driver app · Plado App Ltd · Last updated: 30 June 2026

This page explains how drivers and operational staff who use the Ronjac driver mobile app (provided by Plado App Ltd, trading as “Ronjac”) can request deletion of their account and associated personal data.

1. Delete your account from within the app

The fastest way to delete your account is directly in the Ronjac app:

Your account and personal data are then permanently deleted, subject to the limited records described below.

2. If you cannot access the app

If you are unable to sign in, email us from your registered email address with the subject line “Delete my account” and we will action your request:

Plado App Ltd (trading as Ronjac)
Email: michael@ronjac.com
Address: 66 Paul Street, London EC2A 4NA

We may need to verify your identity before completing the request.

3. What data is deleted

When you delete your account, we delete the personal data associated with it, including:

Deleted	Details
Account & identity	Your name, email address, phone number, and sign-in account.
Emergency contact	Your next-of-kin name and phone number.
Profile photo	The picture you uploaded.
Availability & shift activity	Dates you marked unavailable and your in-app shift activity.
Vehicle checks	Your vehicle-check responses, mileage, notes, and photos.
Accident reports (in part)	Your photos, digital signature and contact number are deleted. The written report itself — what happened, any injuries, witnesses and police details — is kept; see section 4.
Messages	In-app messages you sent.

4. What is kept, and for how long

• Records required by law. Where we are legally required to retain certain records — for example, road-safety/accident records and financial or accounting records — we keep only those records, and only for the minimum period required by applicable law, after which they are deleted.
• Right-to-work and driving-licence checks. The company you work with is legally required to keep the evidence of these checks — including the documents you provided — for the duration of your engagement plus two years. Deleting your account does not remove them, because that obligation is the company's and continues after you leave. They are deleted automatically once that period ends.
• Crash diagnostics. Anonymous crash and diagnostic data collected via Firebase Crashlytics is not linked to your name or email and is retained for up to 90 days, then automatically deleted.

For more detail on how we handle your information, see our Privacy Policy.